Quais são os métodos de pagamento aceites na loja?

Aceitamos vários métodos de pagamento seguros, incluindo Cartão de Crédito/Débito (Visa, Mastercard), PayPal, MB WAY e Referência Multibanco, garantindo uma experiência de compra confiável.

Posso alterar ou cancelar a minha encomenda depois de efetuar o pagamento?

Se precisar de alterar ou cancelar a sua encomenda, deve contactar-nos no máximo até 1 hora após a compra, pois o processo de preparação inicia logo após o pagamento.

Como posso pagar de forma segura na loja online?

As nossas opções de métodos de pagamento foram selecionadas para oferecer uma compra segura e tranquila, incluindo opções modernas como PayPal e MB WAY, além de cartões de crédito e referência multibanco.

FAQs

1. Orders and Payments

What payment methods are accepted? We accept secure payments via Credit/Debit Card (Visa, Mastercard), PayPal, MB WAY, and Multibanco Reference.

Can I change or cancel my order after payment? To ensure you receive your items as quickly as possible, our preparation process begins almost immediately. If you need to change or cancel an order, please contact us within 1 hour of purchase. We will do our best to help.

2. Shipping and Deliveries

How long will it take for my order to arrive? The estimated delivery time depends on your location:

Mainland Portugal: 7 to 15 business days.
Islands (Madeira and Azores): 7 to 15 business days.
Rest of the European Union: 7 to 15 business days.

How can I track my order? As soon as your order is dispatched, you will receive an email with the tracking number and a link to follow the package's journey in real-time.

What is the shipping cost? Costs are calculated automatically on the checkout page. We offer free shipping to Mainland Portugal for purchases over [Insert Value, e.g., €75].

3. Exchanges and Returns

What is the deadline for an exchange or return? You have 14 consecutive days from the date of receipt of the order to request an exchange or return of any item.

What are the conditions for my item to be accepted for return? Items must be returned in the exact same condition they were delivered: no signs of wear, washing, or perfume, with all original tags attached and in the original packaging.

Who bears the shipping costs for returns? The transport costs associated with returning the item to our headquarters are the customer's responsibility, except in cases of manufacturing defect or shipping error.

4. Sizes and Care

How do I know my correct size? Each model has its specific fit. We provide a detailed Size Guide on each dress's page with corresponding measurements in centimeters to help you choose.

How should I wash and care for my Niquice items? As these are high fashion items made with fine fabrics, we recommend hand washing or dry cleaning, avoiding the use of tumble dryers to preserve the fabrics, embroidery, and premium finishes.